Your Success on Social Media Boils Down to One Simple Rule: Quality Over Quantity

“Social media content is the ultimate meritocracy. Good content wins. Bad content fails.” – says Jay Baer, Marketing and Online Customer Service Speaker. The question is, are your posts worth reading? In his recent post, The Truth About How Often to Post in Social Media, Jay addresses a governing principle for your content, as well as…

Friday Featured Speaker: Jay Baer on “Acing Customer Service”

The internet and social media have changed customer expectations for service and engagement… forever.  And online review sites now allow customer complaints to be seen by everyone.  What’s a company to do? In an interview with Forbes, Jay Baer — content marketing and customer service expert, consultant, thought leader, keynote speaker, and podcaster who’s practically…